At BOORUN, we are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help.
1. Return Eligibility:
You have 30 days from the date you received your item to request a return.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Non-Returnable Items:
Certain items are non-returnable, such as:
Customized or personalized products
Items purchased on final sale or clearance
3. Return Process:
Contact Us: Please email us at support@boorun.com with your order number and reason for return.
Receive Authorization: After your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions for sending back the item.
Ship the Item: Pack the item securely and include the RMA number on the package. You will be responsible for return shipping costs unless the item is defective or an error occurred with your order.
4. Refunds:
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7-10 business days and credited back to your original method of payment.
5. Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at support@boorun.com for assistance.
6. Shipping Costs:
Return Shipping: You will be responsible for paying the return shipping costs, unless the return is due to a product defect or error on our part.
Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the original shipping costs will not be included.
7. Contact Us:
If you have any questions about our return and refund policy, please reach out to us at support@boorun.com.
